Tenant FAQs
Answers to your frequently asked questions
What kind of background checks do you do? Is damaged credit a big issue?
We perform an extensive background check which includes pulling data about your credit, criminal, rental history and employment, among other things. Good rental history can make up for bad credit, but credit scores under 500 will automatically be denied. Often challenging applications can be conditionally approved by paying higher security deposits.
How long will you hold a property off the market for me?
After your application is approved, you have 2 business days to pay your deposit and sign your lease, at which time the property will be removed from the market. The lease must start within 15 days. For example, if you sign your lease on the 15th of June, your lease would begin no later than the 1st of July. Your first month’s rent is not due until the lease start date.
How do I get my deposit back?
We love refunding deposits to good tenants! On the tenant resources page you’ll find Move Out Process information which includes detailed instructions on how to exit the property without any additional charges. If you need them, we can refer vendors to help you with minor repairs, cleaning etc. prior to your move out.
I want to get a pet. What do I do?
You’ll need to contact your property manager for approval before bringing home your new pet. Once approved, simply sign the pet agreement to officially add your new friend to your lease 🙂
I have a maintenance problem, but I’m afraid if I report it I’ll get charged. What should I do?
Definitely report the problem. The owner is responsible for items that wear out or break during normal use. If it’s something that was directly caused by you or your guests outside of normal wear/tear, you would be responsible for the repair. But not reporting the problem can cause more damage to the property, which means even more potential costs.
Can I paint the house, or do other modifications/repairs myself?
Not without prior approval. If repairs are done improperly, you’ll be held liable for the cost to correct. However, some owners may make exceptions to this rule, so just ask your property manager! They’ll give you the best direction to protect the property, and your deposit.
I’ve run into unexpected financial difficulties and can’t pay rent. Will the landlord work with me?
We understand that from time to time financial issues may arise. At the same time, the owner has no obligation to deviate from the terms of the lease. Communication is key. The sooner you can let us know what the issue is, the sooner we can make a plan to get through it together.
What are your hours? What if I have an after-hours maintenance emergency?
Our emergency maintenance lines are monitored 24 Hours a day. Office hours are Monday through Friday 9 AM to 5 PM and our phone hours are Monday through Friday from 9 AM to 6 PM. For immediate results, always call for an emergency!